1. Terms of subscription terms
1) Subscription terms are valid for Ampstük e-shop purchaser (hereinafter Consumer) and Amoor OÜ (hereinafter Shop) for purchasing goods and services.
2) In addition to these terms and conditions, the Law of Obligations Act (hereinafter referred to as the “Law of Obligations Act”), the Consumer Protection Act (hereinafter TKS) and other legal acts in force in the Republic of Estonia govern the legal relations arising from the purchase of products in the Internet shop.
3) The web store reserves the right to make changes to the terms of the order. These changes are reflected on the website.
2. Price information
1) The prices of products sold in a Web store are indicated on the products and include VAT.
2) The prices apply from the time of ordering from 14 days.
3) If the order has been submitted before changing the terms of the order or the prices, then the conditions applicable to the legal relations between the Consumer and the Web Store apply at the time when the order was made.
4) The web store reserves the right to make changes in sales prices. These changes are reflected on the website.
3. Order completion
1) Add the desired items to the basket.
2) To order the order, first click on the “Cashier” link in the shopping cart.
3) On the cashier’s page, fill in the required fields. You have the opportunity to make your own account, while you can also order your orders without creating an account.
4) Select whether you want to subscribe to the order yourself or select the appropriate checkout.
5) The fee (in €) will then be displayed on the screen, which can be paid through a bank link or other payment solution. Other payment solutions are:
- Bank transfer – After clicking on the “Make an order” link, an invoice, which you can pay to Amoor OÜ account, is displayed on the screen.
- Payment on the spot – On-site cash payment is only possible if you come to order on your own. There is no possibility to pay with a bank card on the spot.
- PayPal – Following the “Submit an Order” link, you will be redirected to PayPal’s website where you can make a payment.
4. Entry into force of the sales contract
1) By the Agreement on the sale of the Goods, the Web Store undertakes to deliver to the Consumer the Goods to be acquired in the future, manufactured or purchased by the Web Store in the future, and to make the transfer of ownership to the Consumer, the Consumer undertakes to pay to the Internet Bank the amount shown on the invoice for the Goods and take the Goods.
2) Orders that have not been paid will be canceled 20 days after the order was made.
3) The sales contract enters into force upon receipt of payment from the Consumer to the bank account of the Web Store.
5. Delivery
1) Goods will be shipped to the following countries: Estonia, Finland, Latvia, Lithuania.
2) After the entry into force of the sales contract, the Web Store will complete the order at the latest within three working days and deliver it to the logistics partners of the company for delivery. In-house shipments usually arrive at the destination designated by the Consumer within 3-7 business days from the entry into force of the sales contract. Delivery outside Estonia is within 14 calendar days.
(3) The correct delivery of the order is made conditional upon delivery without delay.
4) The web store is not responsible for the delivery of delivery of goods if the goods have been delivered to the logistics partners at the right time, but the delivery is due to circumstances that could not be influenced or foreseen by the Web store. At the same time, the Web Store does its best to make the order fulfillment a solution.
5) In exceptional cases, the right to deliver the goods is allowed up to 45 calendar days.
6. Right of Return
For food products as perishable products, the law does not provide for a 14-day return right (§ 53 (4)).
7. Force Majeure
The web store is not responsible for the damage caused to the Customer or for the delivery of the goods, if the loss or delivery of the goods is due to circumstances that the online store could not affect or anticipate.
8. Processing of personal data
1) The online store uses personal data entered by the Consumer (including name, telephone number, address, e-mail address, bank details) for the processing of the order and delivery of the goods to the Consumer. The web store transmits personal information to the transport service companies in order to deliver the goods.
2) The web store sends the consumer newsletters and offers to the Consumer’s e-mail address only if the Consumer has expressed the desire to enter the address of the e-mail address on the website and has informed about his wish to receive direct mail notifications.
3) The consumer can at any time cancel the offers and newsletters sent to the e-mail by informing us by e-mail or following the instructions given in the e-mail offerings.
9. Claims procedure
1) If the Consumer finds that the purchased product does not meet the requirements established by the Web Store, the Merchant must be immediately and promptly informed thereof. If no solution is found, a written complaint must be made as soon as possible but not later than within 7 days. A written claim must be submitted to the Web Store and sent either directly to the Web post’s postal or electronic mail address. The claim must be accompanied by any evidence. The deadline has expired.
2) The online store complies with the consumer’s claim within 14 days.
10. Consumer right to appeal to the Consumer Complaints Board
If the Web Store has refused to resolve the Consumer’s complaint or the Consumer does not agree with the solution offered by the Web Store and finds that his rights have been violated or his interests have been violated, the Consumer may submit a complaint to the Consumer Complaints Commission through the Consumer Protection Board or the court. The consumer may lodge a complaint through himself or through a representative. The data of the Consumer Protection Board is available on the Consumer Protection Board website , to address the problems encountered in the Member States of the European Union in the European Union Consumer Consultation Center .
11. Website cookies
Website uses cookies. A cookie is a small-scale text file that a web page sends to a user’s cookie file on the computer. There are two types of cookies.
- Permanent cookies remain on your computer’s cookie file permanently. They can be used, for example, to recognize that you are a repeat visitor to the site and to customize the content of the website to your needs and to collect statistical data.
- Spice cookies are temporary and will disappear when you leave the webpage or you close the browser. Spice cookies may be used to enable certain features of the page, such as logging in and opening various topics.
Cookies are used to provide better experience on the site. Cookies allow our web servers to recognize and customize the content automatically according to the needs of the user when they visit the page. The use of cookies also helps us more easily identify our user needs. They provide us with usage statistics that will allow us to measure and improve the performance of our website.
Our cookies can be created by different service providers who can help us provide our web services. These are, for example, Google and Facebook. Users of the website are expected to agree to the use of cookies if their browser settings allow cookies. If you disable cookies, a large portion of our website’s services and features may be limited. For example, the page may not remember your personal settings.
You can always choose whether or not to allow cookies on your website. If you do not want to allow cookies, you can automatically disable cookies in your browser settings or allow yourself to be notified individually on each occasion if the website requires cookies. To make the necessary adjustments, please see the help function for your web browser.